Privacy Policy

Last Updated: July 28, 2025

Mode Performance Coaching ("we," "us," or "our") is committed to protecting your privacy in accordance with New Zealand’s Privacy Act 2020. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website www.mode.kiwi, engage with our coaching services, workshops, retreats, or facilitated events, or interact with us. By using our services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect personal information as defined by the Privacy Act 2020, which is information about an identifiable individual. This may include:

Personal Identifiers: Name, email address, phone number, or billing details provided when you register for workshops, coaching sessions, or retreats.
Professional Information: Job title, organization details, or other information shared during coaching or strategic planning sessions to tailor our services.
Usage Data: IP address, browser type, device information, and website usage data collected via cookies or analytics tools (e.g., Google Analytics).
Sensitive Information: In some cases, we may collect sensitive information (e.g., health-related details for tailored coaching), only with your explicit consent.

2. How We Collect Information

We collect information in compliance with Information Privacy Principles (IPPs) 1–4:

Directly from You: When you fill out forms, sign up for services, or communicate with us via email, phone, or in-person during workshops or retreats.
Automatically: Through cookies, web beacons, or analytics tools that track website interactions, with your consent where required.
From Third Parties: From payment processors, event platforms, or marketing partners when you engage with our services, ensuring compliance with IPP 2 (collecting from the individual where practicable).

We notify you at the time of collection about the purpose, use, and your rights, as required by IPP 3.

3. Purpose of Collection

In accordance with IPP 1, we collect personal information only for lawful purposes connected to our services, including:

Delivering and personalizing coaching, workshops, and facilitated events.
Processing payments and managing bookings.
Communicating updates, confirmations, or promotional materials (with your consent for marketing).
Improving our website and services through analytics.
Complying with legal obligations or protecting our rights.

4. How We Use Your Information

We use your information in line with IPPs 10 and 11 to:

Provide tailored coaching and training for mental resilience, strategic planning, and clarity.
Facilitate meetings, retreats, or design projects for organizations.
Send you service-related communications or marketing (if you opt in).
Analyse website performance to enhance user experience.
Meet legal or regulatory requirements.

5. Disclosure of Personal Information

Under IPP 11, we only disclose your information when necessary, including to:

Service Providers: Trusted third parties (e.g., payment processors, cloud hosting, or email platforms) who comply with the Privacy Act 2020.
Legal Authorities: If required by law or to protect our rights, as permitted by IPP 11.
Business Transfers: In the case of a merger, acquisition, or asset sale.

We do not sell your personal information or share it with third parties for purposes unrelated to our services.

6. Cross-Border Data Transfers

If we transfer your personal information outside New Zealand (e.g., to cloud providers), we ensure compliance with IPP 12 by using providers with comparable privacy protections or contractual safeguards, such as Standard Contractual Clauses. We will inform you if your data is transferred overseas, as required by the Privacy Act 2020.

7. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyze usage, as permitted by IPPs 3 and 4. We provide a cookie consent banner to inform you and obtain your consent for non-essential cookies. You can manage cookie preferences via your browser settings or opt out through our website’s cookie settings. Disabling cookies may affect website functionality.

8. Data Security

Per IPP 5, we implement reasonable safeguards to protect your personal information from loss, unauthorized access, use, or disclosure. These include:

Encryption for data transmission and storage.
Access controls limiting staff access to sensitive data.
Regular security reviews of third-party providers.

While we take all reasonable steps, no system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Under the Privacy Act 2020 (IPPs 6 and 7), you have the right to:

Access: Request a copy of your personal information we hold.
Correction: Request corrections to inaccurate or incomplete information.
Object: Opt out of marketing communications or object to certain uses of your data.
Complaint: Raise concerns with us or the Office of the Privacy Commissioner.

To exercise these rights, contact our Privacy Officer at [insert contact email]. We will respond within 20 working days, as required by the Act, unless an exemption applies (e.g., information is not readily retrievable).

10. Data Retention

Per IPP 9, we retain personal information only as long as necessary for the purposes outlined or as required by law (e.g., up to 7 years for tax records). When no longer needed, we securely delete or anonymize your data.

11. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Privacy Commissioner as required by the Privacy Act 2020.

12. Third-Party Links

Our website may include links to third-party sites not controlled by us. We are not responsible for their privacy practices. Please review their policies before sharing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with a revised "Last Updated" date, and we will notify you of significant changes via email or website notifications, as required by IPP 3.

14. Contact Us

For questions, requests, or complaints about your privacy, contact our Privacy Officer:
Email: grow@mode.kiwi
Address: Mode Performance Coaching, Auckland, New Zealand
Phone: +64 274 158 424

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.