Strategy

A referee can make an excellent decision and still experience a poor outcome. Equally, they can make a poor decision and get away with it. Sometimes luck disguises itself as performance.

"For goodness sake... We buy and we sell STUFF. It can't be that hard!"

When people understand how their work contributes to strategic success—and feel capable, supported and empowered to make that contribution—performance becomes more than task completion. It becomes meaningful progress.